“We at Challenger continue to see the benefit of partnering with NAL to provide our Owner/Operators with an excellent product backed up by service and relationship.”
Geoff Topping • Vice President, Human Resources at Challenger Motor Freight
“NAL Insurance was introduced to Bison as part of an overall risk mitigation project. NAL coordinated the process of transferring our existing Owner Operators from Bison’s WSIB account to their own private WSIB Alternative program. Because of this, we were able to reduce our corporate risk profile, AND provide better coverage (in our opinion) to our Owner Operators – a true Win-Win! It has become very evident that NAL takes great pride in their customer service ability, along with an exceptional attention to detail. I would highly recommend the services of the NAL team.”
After a comprehensive review process of many other suppliers, we were very pleased with our decision to have selected NAL Insurance as our WSIB/CSST Alternative provider for our Ontario/Quebec based O/O’s. Although your pricing was higher than the other providers we believe that NAL program provides a lot more value for Seaboard/Harmac and our Owner Operators.
The “user friendly” on-line interface with the NAL system created minimal burden to our staff and the process was completed in a very respectable time frame. Any claim is handled swiftly, directly, without complaint from our owner operators and that is of the utmost importance to our organization.
All of our program are designed to be first payor before your auto policy. This helps keep claims from going to your primary insurance and preventing your rates from going up due to Statutory Accident Benefit Claims (SABS).
Our WSIB/WCB Alternative Program is very easy to launch and administer using our robust Online Administration System that was developed in 2007. Our Online Portal allows Owner Operators and Fleets to bind insurance, review policy documentation, download claim forms and check a claims status without the need to pick up the phone.
Our programs, policies, benefits and products can be customized for Owner Operators and Fleets client based on their needs. Our underwriter, Industrial Alliance, allows us to build our own insurance policies specifically for Profession Truck Drivers because we have a current client base of over 8,000 Owner Operators in Canada.
We take pride in our Claims Service. Most of our claims service and adjudication is done directly our of our office. This allows us to keep good controls over our service and make sure that are clients are dealing directly with us and not a large Insurance Company.