Making a change to our O/O insurance program was not something we thought would be an easy process. After meeting with the NAL team, we quickly realized that we could not only provide our O/O with a more comprehensive solution, reducing our risk and exposure as a fleet, but making a change would be truly seamless.
After selecting the benefits, which we felt best protected our O/O’s, NAL handled the rest. They developed a detailed marketing letter outlining the enhancements to their program, giving our O/O’s the peace of mind that we were making a change that would truly benefit them.
Their on-line portal allows us to make additions and deletions to our program with a click of a button. Because the premium is calculated on a pro-rata basis, our admin staff spends half the time administering the program, saving us time, money and needless frustration.
NAL handles all claims directly in house and our O/O’s have been very pleased with the claims process and turnaround time for payment. Having a direct deposit option truly helps speed up the process compared to other programs when they need it most.
Mario Da Silva, Director of Corporate Services
NAL Insurance was introduced to Bison as part of an overall risk mitigation project. NAL coordinated the process of transferring our existing Owner Operators from Bison’s WSIB account to their own private WSIB Alternative program. Because of this, we were able to reduce our corporate risk profile, AND provide better coverage (in our opinion) to our Owner Operators – a true Win-Win! It has become very evident that NAL takes great pride in their customer service ability, along with an exceptional attention to detail. I would highly recommend the services of the NAL team.”
Garth Pitzel, Director of Safety and Driver Development
After a comprehensive review process of many other suppliers, we were very pleased with our decision to have selected NAL Insurance as our WSIB/CSST Alternative provider for our Ontario/Quebec based O/O’s. Although your pricing was higher than the other providers we believe that NAL program provides a lot more value for Seaboard/Harmac and our Owner Operators, you were selected due to two primary components:
- Their individual policies that keep our drivers independant
- Their online system that made things a lot easier to manage.
The entire opt out process went smoothly and we are very pleased with positive response we received from the majority of our O/O’s. The NAL Team helped make the decision to move to a Workers Compensation Alternative Coverage easy and affordable for Seaboard/Harmac.
David MacDonald, VP of Operations & Business Development
We were looking for an affordable 24/7 “peace of mind” accident injury coverage for our owner operator fleet. The program had to be virtually painless to implement and administer. NAL worked with us to ensure our complete satisfaction with the program coverage. Dedicated, knowledgeable NAL staff worked closely with our administration to ensure a smooth transitional period for all concerned. The “user friendly” on-line interface with the NAL system created minimal burden to our staff and the process was completed in a very respectable time frame. Any claim is handled swiftly, directly, without complaint from our owner operators and that is of the utmost importance to our organization.
Dave Raynsford, Director of Safety and Compliance
From the top down, the staff at NAL continue to provide customer service that enables our drivers a quick response and payment. I enjoy working with NAL and even my Safety Coordinator has referred them to another carrier.
Mike Frolick, Safety and Compliance
I’m writing this letter to let you know how pleased we are with the service we have received from NAL Insurance to date. Since making a change, we have had a few unfortunate accidents and our O/O’s have been very pleased with the speed at which their claim was processed. Now that our O/O’s have true long term benefits (payable To Age 70), we no longer have any concerns if they have the right protection. We also feel more comfortable now that each O/O’s owns their own policy individually helping maintain their independent status. Having the ability to bind coverage and print certificates immediately on-line allows us to dispatch our O/O’s without waiting to get confirmation of coverage from an outside broker.
Randy Tempeny, Director of Fleet Development Canada