NAL Insurance Claims Process

How does NAL’s in-house claims process work?

NAL is the only WSIB Alternative provider that processes the majority of claims in-house. This allows us to provide full transparency in our claims process to you and the client. With the client’s consent, we are able to share the claim status and timelines, in real-time, on our portal. This helps to reassure you and the client that the claim is being handled properly.

So, what do you do when a client needs to file a claim? Simply have the client contact us at 1-800-265-1657 and request to speak to the claims department. If the client is unable to contact us themselves, then you or any representative having an understanding of the incident being claimed for can call on their behalf. We will confirm coverage over the phone and review all necessary details we require in order to open the claim. In the same day, we will send the client or their representative an email, fax or mailed package containing all the necessary claim forms needing to be completed. This will include a step-by-step checklist summarizing all forms and documents. Once all of the forms are submitted back to us, the Claims Adjuster on file will review the claim to determine if it is payable. This is typically done within a couple of business days after receiving everything.

If you or the client have questions or concerns about the status of the claim, feel free to contact us by phone or email and we will be happy to provide an update, even if it is just too confirm we received the documents! We understand the stress your client is under during their time off of work, and that’s why we do our best to adjudicate the claim as quickly and efficiently as possible.