Our Promise

We always put our customer first.  Whether its customer service, sales or claims, we will do our best to deliver fast and efficient service. Our goal is to provide the best service in three key areas; online administration, customer service and claims.  Find out more below…

OUR SERVICE FOCUS

ONLINE SERVICE

To make things simple and easy for our client most of our information and services are available online.  Owner Operators and Fleets can buy coverage, review policy documents, download claims forms and check the status of a claim.

CUSTOMER SERVICE

We want to always be available to our clients.  Our customer service team is available by phone at 1-800-265-1657 from Mon-Fri 8:30am – 4:30pm.  After hours you can get a hold of us by sending an email to info@nalinsurance.com

CLAIMS SERVICE

We pride ourselves on keeping all our clients up to date with real time claims status information using robust reporting tools.  All claims are done directly at our head office by our team of claim experts.

“We at Challenger continue to see the benefit of partnering with NAL to provide our Owner/Operators with an excellent product backed up by service and relationship.”

Geoff Topping • Vice President, Human Resources at Challenger Motor Freight

“NAL Insurance was introduced to Bison as part of an overall risk mitigation project. NAL coordinated the process of transferring our existing Owner Operators from Bison’s WSIB account to their own private WSIB Alternative program. Because of this, we were able to reduce our corporate risk profile, AND provide better coverage to our Owner Operators – a true Win-Win! I would highly recommend the services of the NAL team.”

Garth Pitzel, Director of Safety and Driver Development, Bison Transport

After a comprehensive review process of many other suppliers, we were very pleased with our decision to have selected NAL Insurance as our WSIB/CSST Alternative provider for our Ontario/Quebec based O/O’s.    Although your pricing was higher than the other providers we believe that NAL program provides a lot more value for Seaboard/Harmac and our Owner Operators.

David MacDonald, VP of Operations & Business Development, Seaboard Transportation Group

The “user friendly” on-line interface with the NAL system created minimal burden to our staff and the process was completed in a very respectable time frame. Any claim is handled swiftly, directly, without complaint from our owner operators and that is of the utmost importance to our organization.

Dave Raynsford, Director of Safety and Compliance, Quik X Transportation

QUESTIONS ABOUT OUR ONLINE SYSTEM? ASK AN ADVISOR FOR A DEMO TODAY.

REQUEST DEMO

LATEST NEWS. LATEST INFORMATION.

New Good Driver App rewards good truckers

January 17th, 2018|0 Comments

LONDON, Ont. — NAL Insurance has launched a new free mobile application designed to rank truck drivers by overall [...]

Healthy Trucker to release educational videos during wellness challenge

January 17th, 2018|0 Comments

LONDON, Ont. – Healthy Trucker has announced a new series of wellness training videos for drivers. Videos will be [...]

The Guarantee, NAL Insurance announce partnership

January 17th, 2018|0 Comments

TORONTO, Ont.  — The Guarantee Company of North America and NAL Insurance has partnered together to offer customers of [...]

Trucking for Wishes raises over $67,000 and helps send Colby’s Family to Disney

January 16th, 2018|0 Comments

LONDON, Ont. — The Rope for Hope event that saw 14 individuals from the trucking industry rappel off a [...]

LET’S CONNECT

Let us understand your company needs and we will build a program together to protect your business.

CONTACT US