We always put our customer first. Whether its customer service, sales or claims, we will do our best to deliver fast and efficient service. Our goal is to provide the best service in three key areas; online administration, customer service and claims. Find out more below…
OUR SERVICE FOCUS
To make things simple and easy for our client most of our information and services are available online. Owner Operators and Fleets can buy coverage, review policy documents, download claims forms and check the status of a claim.
We want to always be available to our clients. Our customer service team is available by phone at 1-800-265-1657 from Mon-Fri 8:30am – 4:30pm. After hours you can get a hold of us by sending an email to firstname.lastname@example.org
We pride ourselves on keeping all our clients up to date with real time claims status information using robust reporting tools. All claims are done directly at our head office by our team of claim experts.
“We at Challenger continue to see the benefit of partnering with NAL to provide our Owner/Operators with an excellent product backed up by service and relationship.”
Geoff Topping • Vice President, Human Resources at Challenger Motor Freight
“NAL Insurance was introduced to Bison as part of an overall risk mitigation project. NAL coordinated the process of transferring our existing Owner Operators from Bison’s WSIB account to their own private WSIB Alternative program. Because of this, we were able to reduce our corporate risk profile, AND provide better coverage to our Owner Operators – a true Win-Win! I would highly recommend the services of the NAL team.”
After a comprehensive review process of many other suppliers, we were very pleased with our decision to have selected NAL Insurance as our WSIB/CSST Alternative provider for our Ontario/Quebec based O/O’s. Although your pricing was higher than the other providers we believe that NAL program provides a lot more value for Seaboard/Harmac and our Owner Operators.
The “user friendly” on-line interface with the NAL system created minimal burden to our staff and the process was completed in a very respectable time frame. Any claim is handled swiftly, directly, without complaint from our owner operators and that is of the utmost importance to our organization.